FAQ

What makes Green Cuppa Co. teas special?

We craft our teas using only natural, carefully selected ingredients. Each blend is inspired by traditional recipes — from Kashmiri Kehwa to refreshing Mint Green — bringing wellness and authenticity into every cup.

Are your teas vegetarian/vegan friendly?

Yes, all our teas are 100% plant-based and free from animal-derived ingredients.

How can I place an order?

Simply browse our online store, add products to your cart, and proceed to checkout. We accept all major debit/credit cards, PayPal, and Shopify Payments.

Can I change or cancel my order after placing it?

Please contact us at info@greencuppaco.com.au within 12 hours of placing your order. If your order has not yet been dispatched, we’ll do our best to update or cancel it.

Shipping

Processing time

Orders are packed and dispatched within 1–2 business days.

Delivery within Australia

Standard shipping takes 2–6 business days, depending on your location. Regional and remote areas may take longer.

Shipping fee

A flat rate of $7.95 applies to all orders under $60. Orders of $60 or more qualify for free standard shipping.

Tracking & Delays

All orders are shipped with tracking. Once your order is dispatched, you will receive an email with your tracking number.

We do our best to meet delivery estimates but cannot guarantee timelines during peak periods, public holidays, or unforeseen courier delays.

Returns

Change of mind

For health and safety reasons, we are unable to accept returns on opened tea packages. However, unopened items may be returned within 14 days of delivery, provided they are in their original, sealed condition. Customers are responsible for return shipping costs.

Damaged or faulty products

If your order arrives damaged, faulty, or incorrect, please contact us at info@greencuppaco.com.au within 7 days of receiving your package. Please include your order number and photos of the issue. We will arrange a replacement or refund at no extra cost to you.

Refund processing

Refunds will be issued to your original payment method within 5–7 business days once your return is received and approved.

Exchanges

At this time, we do not offer direct product exchanges.